FAQs for our brands

On Speekly you will find UGC creators who will work closely with you to create authentic UGC for your product, service or brand in general. You don't have to look for the creators yourself - they apply for your job.

The posting of the created content by the creators on their social media channels is not part of our offer.

UGC refers to content that is created by users of a product or service. The focus here is on sharing experiences. UGC videos are becoming increasingly popular as they blend into the organic flow of other content on social media and are not perceived as advertising. The acceptance of such advertising content has increased enormously as a result, which is why KPIs in marketing have improved significantly.

UGC reduces advertising costs and increases conversions.
Ads are recognised and clicked away within a few seconds, before users even know what the video is about. This phenomenon is called banner blindness. UGC videos counteract the resulting increase in the cost of digital advertising.

They embed themselves in the user's feed through authentic creators and therefore do not stand out as advertisements.
UGC videos show a product in use and thus create trust, proximity and are an effective multiplier.

First you have to register and create your account - this only takes a few minutes. You can then create your job order:

Choose whether you want to order a finished UGC video - or whether you want to order raw UGC material.

For finished UGC videos, you can book additional add-ons and services, such as various creators, hooks, photos or editing.
For raw material, you can book additional creators and photos as well as B-roll scenes.

Once you have made your selection, you will be redirected to the payment page and as soon as this has been completed, you can create a detailed briefing that gives the creators as accurate a picture as possible of your ideas.

If you are satisfied with the content, you can finalise it. To do this, go to ‘Deliveries’ in your order and confirm the final approval by clicking the ‘Accept’ button. You can then download the content immediately.

The watermark only appears if content has not yet been finally approved. As soon as you have finally confirmed the content via the ‘Accept’ button, the watermark disappears and you can download it.

As soon as you have registered on our UGC platform free of charge, you can place an order for your UGC video. As soon as your job has been activated and published, our creators can apply for it. You can then decide which creators you would like to commission based on application videos, reference videos and ratings. The creators will send you your finished UGC video no later than 7 days after receiving your product.

The prices of our UGC videos are staggered according to the desired video length and start from €129.

15 sec = 129 €
30 sec. = 149 €
60 sec. = 169 €

If you would like us to edit your video, you can book additional add-ons (subtitles or music = €25, call-outs = €39).

Of course, you are also free to order additional material, such as several hooks, photos or the raw material. This is possible after ordering the creator directly via the shared chat and is handled by our team via upgrade links - just mention @Speekly in your chat.

As soon as the final video is made available by the creator and accepted by you, the rights to the video are transferred to you. You can use it freely for your advertising purposes.

Our ready-to-use videos are edited by Speekly and can be implemented into any ad campaign without further modifications or upgrades.
Raw material means the scenes you receive are uncut and not edited in any way. They can be used to enhance your UGC videos and serve multiple purposes due to their flexible usability.

Raw material means you receive uncut videos from our UGC creators that you can use for different purposes and edit yourself. For example, you can create several versions of a video that targets different demographics, goals and conversion rates.

Log in to your Speekly account and start a new task. In the overview, you will find a new banner called ‘Raw material’ next to UGC videos. Select your favourite video style:

Direct-to-Camera: Here the UGC Creator speaks directly into the camera, perfect for tutorials or product explanations.
B-roll scenes: These clips show specific applications of your product or set the right mood.

You can brief and commission several scenes directly.

The prices for UGC raw material are structured as follows:

Basic Price: €69 (Includes unlimited usage rights of the material.)
Short video: 49 € (length: up to 40 seconds)
Long video: 59 € (length: up to 90 seconds)
B-roll scenes: 12 € (Length: Up to 5 seconds)

Yes, you can pay with credits. Use the ‘Voucher code’ field in the payment overview.

With the purchase of UGC raw material, you acquire unlimited usage rights for the videos - these are included in the basic price of €69.

Our platform accepts .mov avi, .mp4 and .mpeg4 formats. If you need a specific format, please clarify this in advance in the chat with the creator.

The files can be downloaded regularly in the respective order. To do this, use the ‘Deliveries’ page in your order.

You can definitely request a revision if needed.

At Speekly, you have one free revision included in every order - so if your creator has not adhered to your briefing and you have points that need to be improved, you can request this revision on the delivery page by clicking the ‘Request revision’ button. It is best to be as specific as possible about the points that need to be revised in order to provide your creator with the best possible support.

That's not a problem at all.
You have two options for continuing to work with your Creator.

1. You want a new briefing? Then create a new order. You can then invite Creators you have already worked with to this job by clicking the ‘Invite’ button. However, they must also accept your request.
2. Would you like to continue working on existing jobs? Simply send us an e-mail at info@getspeekly.com with the subject ‘Upgrade’, in which you provide us with the link to the job, the name of your Creator and the type of upgrade. We will then place the upgrade in the chat and you can activate it by paying directly.

You can easily commission as many Creators from your applications as you like. Simply click on ‘Assign’ in the applications overview for the creator of your choice. If you commission more creators than you originally specified when creating the order, our system will forward you directly to the payment page for each additional commission in order to activate it.

We can also increase almost every factor for you after the order has been created or add services that have not been selected. Only a reduction of the modalities is not possible, as the order is paid directly upon creation and is directly linked to the payment of the creators that are selected.

If you wish to cancel your order, please send us an email with a link to the order you wish to cancel and the reason for the cancellation. We will then take care of the cancellation.

Our standard delivery takes place 7 days after our creators have received the product and all questions regarding the order have been clarified. If you have feedback on a delivered video, you can request a free revision once.
Of course, it can also happen that creators get sick or are delayed for other reasons.
If you have a very tight deadline, it's best to communicate this right at the start.
A faster delivery is possible in consultation with the creators and an additional fee.

In general, a revision should be requested as soon as possible so that your UGC can be finalised as quickly as possible. Our creators are obliged to carry out a revision within 10 days of submitting the video. If you need more than 10 days for your feedback, please discuss this with your creators.

You don't need a physical product in oprder to use Speekly. Non-physical products are actually very suitable for UGC, as you can use the video to explain even better how the product works.
We have many brands that need videos for non-physical products and receive great content from our creators.
Of course, a detailed briefing is important when creating the order so that the creators can get the best possible results for you.

That's not a problem at all. In this case, it is important that you provide information about the process directly in the briefing so that the creators know that the product must be returned once the order has been completed. Please also provide your creators with a return label so that the product can be returned immediately after the order has been completed.

If your creator has not yet delivered any content and you have to cancel the order for the time being, we ask you to inform your creator once in the first step and then write us an e-mail in which you inform us and specify which order is involved.

Depending on how you want to use your video, we offer editing services such as music, subtitles, call outs or additional hooks.

You can request all additional services from us at any time by e-mail - we will be happy to book them as a direct upgrade in the chat of your order.
Please let us know which order and which creator you are interested in.

Once the video has been approved, you will receive a message from our editing team asking you about your wishes for editing your video. You can then simply answer these directly in the chat. Editing takes 2-4 days and then your video is finalised and ready for you.

Yes, since the beginning of this year we have been offering you the opportunity to have raw material and B-roll scenes created directly by a UGC creator. You can find out more here.

Yes, you have the following options:

1. when creating the order, enter a sum under the section ‘Increase the stake’ with which you want to additionally remunerate your Creator.

2. you missed step 1? Then just write us a short e-mail with your request, the order name and the name of your creator and we will put an upgrade about the additional payment in your chat.

The payment processing of a SEPA payment usually takes 2-4 working days. However, you are welcome to send us a receipt of the payment made (screenshot is sufficient) by e-mail - we will then immediately authorise your order manually.

You can enter your voucher code in the field provided when checking out your shopping basket and then proceed with the payment as usual.

If your voucher code does not work, please send us a short, informal e-mail stating the code. We will then check it for you immediately.

You will receive an invoice for all payments you make via Speekly. You can view and download all your invoices at any time via your personal dashboard in the menu under ‘My Invoices’.

We have a ‘Reset password’ button in the login area to request a new password.
If you have any difficulties with this, please send us an e-mail. We will then take a look at your account and immediately take care of giving you access again.

Yes, you can invite as many colleagues as you like to join your account as team members. To do this, go to the ‘My account’ and ‘Brand and payment’ tab and invite the person to the account by email. Your colleague then only needs to confirm this invitation.
If you invite other people, the first team member is set as the ‘brand owner’ and is the only person to receive notifications from your account.e

If you would like to designate a new brand owner, the person must be registered as a team member in your account. To change the name of the brand owner, please contact us briefly by email. Our support team will take care of it immediately.