Support
Do you have questions regarding your job order or our product? No matter if you're a brand or a creator, we're here to help you!
Questions for brands
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You can find your invoices directly in your personal dashboard. Log in and click on your name in the top right-hand corner. In the menu selection you will then find ‘Invoices’, which you can download. If you have not yet put in any invoice information, you can enter your company details in advance and update your profile.
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If you want to commission several creators, you can go to the relevant person in the applications you have received and select ‘Commission’. You will then be forwarded to the payment step. Hence you don't need to create multiple orders.
Questions for Creators
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You are welcome to edit your video with cuts, perspective changes or a voice over. Brands can book three editing steps with Speekly: Music, Callouts & CTAs and Subtitles. These edits are made by Speekly and not by you as the creator.
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Your payment is based on the length of the video. Sometimes brands request an additional service to the commissioned video. Additional services can be, for example, image and raw material as well as additional scenes or hooks. You will also be paid for such services. Speekly already has fixed price lists for this, which the brands adhere to. If you would like to provide an additional service, you can simply send this request to Speekly in the order chat. We will be happy to help you.
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At Speekly, you will be shown how much you will earn on the job before you apply. If you fulfil an additional service and would like to discuss remuneration information in advance, please contact our support team. It is not possible to negotiate your own rates.
Still having questions? Get in touch with us!
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E-Mail
- info@getspeekly.com
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Instagram
- @Speekly.uk